Fresh Flowers Guarantee in Coulsdon: Returns, Refunds & Complaints

Our Commitment to Freshness & Customer Satisfaction

At Coulsdon Flowers, we pride ourselves on being a trusted local florist, dedicated to delivering the freshest flowers across Coulsdon and surrounding areas. Our fresh flowers guarantee means your blooms will arrive vibrant and beautiful, whether you are ordering for your home, business, or as a special gift. Your satisfaction is at the heart of everything we do, and our policies are designed to make your experience as smooth as possible.

Damaged or Unsatisfactory Flowers on Arrival

We take great care in preparing and delivering every bouquet. However, if your flowers arrive damaged or not up to our high standards, please notify us within 24 hours of delivery. To help us resolve the issue swiftly, we may request a clear photograph of the flowers as received. This allows us to address the problem and improve our service for all customers.

Freshness Window & Our Flowers Guarantee

We are committed to delivering fresh flowers that delight. Our arrangements are guaranteed to remain fresh for a minimum of 5 days from the date of delivery, provided that basic care instructions are followed. In the rare event that your flowers do not meet this standard, please contact us as soon as possible. Our team will assess the situation and determine the most appropriate resolution for you.

Refunds & Replacement Options

Your happiness is important to us. If you receive flowers that do not match your order details, arrive in poor condition, or fail to meet our freshness guarantee, we offer the following options:

• Replacement Arrangement: We will arrange for a fresh delivery at the earliest opportunity, free of charge.
• Partial or Full Refund: Depending on the issue, we may offer a partial or full refund to your original method of payment.

Please ensure any issues are reported promptly, ideally within 24 hours for damaged flowers or within the 5-day freshness window for quality concerns. This helps us resolve your enquiry quickly.

Complaints Process

We aim to resolve any concerns in a friendly and fair manner. Should you wish to make a complaint or provide feedback, please reach out to us with details of your concern, your order number, and any supporting photos if applicable. Our team will acknowledge your complaint and investigate thoroughly, keeping in touch throughout the process. Our goal is to reach a resolution that leaves you confident in choosing Coulsdon Flowers again in the future.

Trusted Local Florist in Coulsdon

Coulsdon Flowers has been proudly serving households and businesses in the Coulsdon area for years. Your trust in our service means everything to us. Rest assured that from the petals we select to the way we handle your queries, we are dedicated to providing exceptional flowers and customer care, every time you order.

Contact Us

If you have any questions about our returns, refunds, or complaints policies, or need assistance with an order, please get in touch using our website contact form or visit our Coulsdon shop. We are here to help and look forward to serving you.