Coulsdon Flowers: Terms of Service for Local Flower Delivery

Coulsdon Flowers Online Delivery Terms & Conditions

Introduction

Welcome to Coulsdon Flowers. We are committed to providing a seamless and enjoyable online flower delivery experience to our valued customers in Coulsdon and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing your order. These terms apply to all customers placing orders for delivery within Coulsdon, as well as surrounding areas that we service.

1. The Order Process

To place an order with Coulsdon Flowers, simply browse our selection of floral arrangements, add your chosen products to the shopping cart, and proceed to checkout. You will be asked to provide details including the recipient’s address, preferred delivery date, and any special instructions. Please ensure all details are accurate and complete to avoid delays in processing and fulfilment. After you submit your order, you will receive an order confirmation email at the address provided. This confirmation does not indicate acceptance of your order by Coulsdon Flowers but acknowledges receipt of your request.

We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in your order details, or our inability to process payment. Should we need to cancel or make adjustments to your order, we will notify you as soon as possible using the contact details you provided at checkout.

2. Product Availability and Substitution

We strive to ensure that all products displayed on our website are available for delivery. However, as our floral arrangements are handcrafted and dependent upon seasonal availability, certain flowers or packaging may on occasion be substituted with items of equivalent value and aesthetic appeal, without prior notice. If a significant change needs to be made, we will contact you for approval prior to dispatch where time allows.

3. Deliveries in Coulsdon and Surrounding Areas

Our online delivery service covers Coulsdon as well as specified neighbouring areas. Delivery zones and timings are outlined on our website. When selecting your delivery address, please confirm it falls within our service area before placing your order. We will endeavour to deliver orders on your selected date, but delivery times are not guaranteed. In cases of severe weather or unforeseen circumstances, delivery may be delayed. Where possible, we will notify you promptly, but cannot accept liability for any loss or inconvenience caused by such delays.

If the recipient is not available at the delivery address, flowers may be left with a neighbour or in a safe, covered location, unless you instruct us otherwise. Delivery will be deemed completed at this time. If the delivery cannot be completed due to an incorrect address or lack of safe location, additional redelivery charges may apply.

4. Payments

Payments for all orders must be made online at the time of ordering. Coulsdon Flowers accepts major credit and debit cards via secure payment platforms. All prices are displayed inclusive of VAT and any applicable delivery charges will be clearly indicated before you confirm your order. Your payment details are processed securely and are not stored on our systems beyond their use for your transaction. Should we be unable to obtain payment authorisation, we reserve the right to cancel your order and will inform you accordingly.

5. Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible using the channels provided on our website. For a full refund, cancellations must be received at least 24 hours prior to the scheduled delivery date. Orders cancelled within 24 hours of the delivery date may incur costs, or may not be eligible for a refund, if the flowers have already been prepared or dispatched. Amendments to orders, such as changes to the delivery address or messages, are subject to our ability to accommodate these requests and may not always be possible after an order is confirmed.

6. Returns and Refunds

Your satisfaction is important to us. If you are unhappy with the flowers delivered, please notify us within 24 hours of receipt, providing photographic evidence of the issue if possible. We reserve the right to request the return of the original product. Where deemed appropriate, we will offer a replacement or refund for the product value, including any applicable delivery charges. Refunds are issued by the original payment method and may take up to 5 working days to process once approved.

7. Personal Messages and Special Instructions

If you include a personal message with your delivery, please ensure it is appropriate and free from offensive language. Coulsdon Flowers reserves the right to refuse to deliver messages that contain offensive or inappropriate content without notice and without liability. Any special instructions given for delivery will be followed as closely as possible, but we cannot guarantee compliance with all requests due to practical and logistical limitations.

8. Liability

Coulsdon Flowers will not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services (including interruptions to delivery or misdeliveries due to inaccurate information provided by you). Our maximum liability to you in respect of any order will be limited to the total price of the goods ordered by you including delivery costs. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

9. Website Use

You may only use the Coulsdon Flowers website for lawful purposes and in a lawful manner. You must not misuse our website by knowingly introducing viruses, spyware, or other material which is malicious or technologically harmful. We reserve the right to suspend, restrict, or terminate your access to our website at any time without notice if, in our reasonable opinion, you have failed to comply with any of the provisions of these Terms & Conditions.

10. Privacy and Data Protection

We are committed to protecting your privacy. All personal information provided during checkout or order placement is used solely for the purpose of processing your order, delivery, and aftercare. We comply fully with UK data protection laws. Please refer to our Privacy Policy for more information about how your data is handled.

11. Force Majeure

We will not be liable for any failure or delay in performing our contractual obligations, if such failure or delay is the result of events, circumstances, or causes beyond our reasonable control. These may include adverse weather conditions, strikes, lock-outs or other industrial disputes, acts of God, war, riots, or the breakdown of transport or utilities.

12. Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Updated versions will be posted on the Coulsdon Flowers website and the date of revision will be indicated. Your continued use of our services will be deemed as acceptance of the revised Terms & Conditions. We encourage customers to review these Terms & Conditions periodically to ensure they remain aware of our policies and practices.

13. Governing Law and Jurisdiction

These Terms & Conditions, and any disputes or claims arising from them, are governed by the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the English courts.

14. Contact and Customer Support

If you require assistance with your order or have any questions regarding these Terms & Conditions, please visit our website for details of how to get in touch with our customer support team. We make every effort to provide clear and prompt service to all our customers throughout Coulsdon and the surrounding areas.

15. Territorial Application

These Terms & Conditions apply exclusively to orders placed with Coulsdon Flowers for delivery to locations within Coulsdon and the surrounding catchment areas as detailed on our website. For orders outside these areas, alternative terms may apply or orders may not be accepted.

Thank you for choosing Coulsdon Flowers for your online flower delivery needs in Coulsdon and the surrounding areas.